Patient Experience Service (PALS)
We aim to provide the highest quality of service at all times and your views are important to us.
We welcome all compliments, suggestions, concerns and complaints, as these help us monitor and improve the quality of services we commission.
Download the leaflet below for more information:
Patient Experience Service (PALS) leaflet
To Praise/Compliment
If you are pleased with the service you have received we would like to know as this helps us plan how best to deliver our services.
Please either call, text, email or write to us, you can find the contact details below.
Making a suggestion
NHS Buckinghamshire is open to constructive suggestions, all of which will receive careful consideration.
Please either call, text, email or write to us, you can find the contact details below.
Raising a concern
As a patient, relative or carer, sometimes you may need to turn to someone for help. This is where the Patient Experience Service (PALS) comes in. We provide confidential advice and support, helping you to resolve cencerns you may have.
The service aims to:
- Listen to your concerns, suggestions or queries
- Help resolve issues quickly and effectively
- Advise and support service users
- Provide information about the local health services
- Point you in the right direction for other useful sources of information and support
- Provide a friendly approach
- Ensure that feedback received is used to improve the service you receive
Please either call, text, email or write to us, you can find the contact details below.
Click below for more information on:
Confidentiality
You can talk to the Patient Experience Service in confidence. We will not contact anyone else about your problems without discussing it with you and getting your permission to do so. We may need to collect personal information from you or your Practitioner in order to provide you with the best possible service, if we need to we will get your permission to do so. All information will be treated as confidential and will be kept in accordance with the Data Protection Act 1998.
How to Contact the Patient Experience Team
| Write to: | Patient Experience Service, Buckinghamshire PCT, 3rd Floor, Rapid House, 40 Oxford Road, High Wycombe, Buckinghamshire, HP11 2EE |
| Telephone: | 0800 328 5640 |
| Text: | 07876 231 045 |
| Email: | patientexperience.team@buckspct.nhs.uk |
| Opening hours: | 9am – 4pm, Monday -Thursday9am – 3pm, Friday(excluding public holidays) |
- 24 hour message facility available
- Language interpreting available on request.
The NHS Constitution
The Constitution is an important part of our plans to make it clear to patients, the public and our staff what they can expect from the NHS. It brings this information together in one place for the first time.
We have written the Constitution for our patients, the public and everyone who does NHS work in England.
For more informaiton visit our NHS Constitution page.
